DE BEST Mission Statement

To serve the state of Delaware by establishing, implementing, and sustaining volunteers to strengthen DSAMH initiatives, improve community resilience and support appropriate mental health response to disaster.

 Required Trainings

During the DE BEST Onboarding process, you should create accounts with and then maintain your profiles on: the volunteer portal (, Delaware’s Learning Center (DLC), DE TRAIN, DEMA and FEMA. It is recommended that all volunteers create an account with each of these so that you can maintain a transcript of your learning. Please always share your certificates with us upon completion.

For events, trainings, exercises and events specific to the RespondDE MRC DE BEST team, be sure to monitor the DE BEST Volunteer portal. In addition, you may view the DE BEST Onboarding page for additional details on how to access and link your volunteer profiles (such as SERVDE) and training accounts. The following is required of all RespondDE MRC DE BEST volunteers:

Psychological First Aid (PFA)This training may be found online and with other agencies. Regardless of how you complete this course, please send your completion Certificate to: us.  (Click here for details.)

Crisis Counseling Program Training (by SAMHSA) – SAMHSA’s “Just In Time” version is an online, self-led video series.  (Click here to view links for this course.). Alternatively, there is a “Core” version of this training that is offered in person or virtually with SAMHSA (8-hour course).

RespondDE Training Plan for Volunteers (an MRC account must be created, please see DE BEST portal here for instructions). All RespondDE MRC volunteers must complete this training plan. This training plan includes an online orientation that must be completed first. The training plan includes the following:

      1. RespondDE MRC Volunteer Orientation Training – This orientation is an overview for volunteers to provide guidance on your response roles and procedures that need to be completed prior to responding to an exercise or real event. This required training provides an initial, high-level orientation to the Medical Reserve Corps (MRC), RespondDE, training, response, and pre- and post- response activities. This training also shares important background information, sets expectations, and establishes a baseline level of knowledge for volunteers. DETRAIN Course ID: 1102468 (Registration Code: RespondDE MRC – DPH22), Duration: 1-2 hours

        RespondDE MRC Code of Conduct – Volunteer Code of Conduct must be signed digitally on DETRAIN. DE BEST volunteers have to sign a second Code of Conduct through the site upon entering the portal. DETRAIN Course ID: 1108190, Duration: 30 minutes

        RespondDE MRC Photo Release Waiver – Volunteer Photo Release Waiver  must be signed digitally on DETRAIN. DE BEST volunteers sign a second Waiver through the site upon entering the portal. DETRAIN Course ID: 1108709, Duration: 5 minutes

        IS-100.C: An Introduction to the Incident Command System – This course describes the history, features and principles, and organizational structure of the Incident Command System. It also explains the relationship between ICS and the National Incident Management System (NIMS). DETRAIN Course ID: 1078825, Duration: 1-2 hours [FEMA Course ID: 1078825].

        IS-700.B: An Introduction to the National Incident Management System – The National Incident Management System defines the comprehensive approach guiding the whole community – all levels of government, nongovernmental organizations (NGO), and the private sector – to work together seamlessly to prevent, protect against, mitigate, respond to, and recover from the effects of incidents. The course provides learners with a basic understanding of NIMS concepts, principles, and components. DETRAIN Course ID: 1078831, Duration: 1-2 hours [FEMA Course ID: 1078831].

        Personal and Family Preparedness – 1. Identify the impact of personal and family preparedness on your role as a health professional. 2. Describe a personal and family disaster plan. 3. Summarize necessary disaster supplies/equipment consistent with a personal/family plan. 4. Practice your personal/family disaster plan annually. 5. Describe methods for enhancing personal resilience, including the physical and mental components of disaster preparation and planning. DE TRAIN Course ID: 1081145

        First Aid CPR/AED Certification (BLS for Healthcare Professionals) – You never know when a friend, family member or co-worker needs your help, which is why community safety training and cpr for the office is a smart, responsible way to stay prepared. If you have already completed your CPR qualification, please send your CPR Card to


Other suggested for DE BEST Team Volunteers

Quarterly Meetings/Trainings

Quarterly Meetings are held the first month of the following quarter. These will share team activities and include short presentation and/or skill-building activities. These are being held virtually at this time.

    • All DE BEST volunteers are encouraged to attend. Guests are encouraged.
    • Quarterly meeting is intended to check in, network, and share knowledge/skills. 
    • Please send a presentation to share and/or special requests for discussion topics to in advance.

The DE BEST Committee Bimonthly Meeting is led by the DE BEST Committee Board Chair

    • All DE BEST volunteers are invited to participate.
    • The Committee is intended to review activities and provide program feedback.
    • Meetings are interactive and provide volunteers opportunities to voice requests for trainings, activities, and new programs for DE BEST.
    • Please send special requests for discussion topics to in advance.

Team Trainings are offered at least twice a year. Topics will surround community mental health, resilience, preparedness and disaster/crisis response. Monitor the DE BEST Volunteer portal for Opportunities to attend University of Delaware DSAMH/DE BEST Program run activities, meetings and trainings.

DE BEST Volunteers must update SERVDE profile and GalaxyDigital portal with relevant trainings.

If a certificate is required, send a copy of it us.

Trainings and activities are typically communicated via:


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